- ITIL Basics
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
ITIL 2011 defines an incident as: an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service (for example failure of one disk from a mirror set). ITIL-CSIfiles/ 30-Jun-2019 15:50 - TXT ITIL-F.htm 27-Dec-2018 09:47 48K DIR ITIL-Ffiles/ 14-Apr-2013 07:57 - TXT ITIL-MALC.htm 27-Dec-2018 09:47.
- ITIL Useful Resources
- Selected Reading
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.
This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification.
Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hence it is strongly recommended to go through ITIL Terminologies chapter before proceeding further.